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Help & Support

Using a course

How do I navigate through the course?

Course navigation banner with next and previous buttonsYou will need to use the 'Next' and 'Previous' buttons to navigate through the course. Clicking the 'Next' button will take you to the next page in the course. Clicking the 'Previous' button will take you to the previous page.

How do I get to the table of contents?

To access the table of contents, click on the title of the course in the 'My Training' filepath at the top of the page.

How do I get to a specific page in the course?

If you are looking for a specific page in the course, you can access the table of contents by clicking on the title of the course, then clicking on the heading of the relevant page.

How do I turn off the voiceover?

To turn off the voiceover, click on the 'Audio' button.

How do I pause the voiceover?

To pause the voiceover, click on the 'Play' button next to the 'Audio' button.

How do I know how much of the course I have completed?

Some courses will indicate how far through the course you have progressed with a numerical percentage.

How do I access my certificate?

To access your certificate you must have viewed every page in the course and completed all activities and assessments. Once you have done this, the notification 'Certificate Awarded' will appear on the 'My Training' page, below the title of the completed course.

To view your certificate, click on the 'View Now' link.

You must have Adobe Acrobat Reader to view the certificate.

Using a Flash course

How do I navigate through the course?

You will need to use the 'Next' and 'Previous' buttons to navigate through the course. Clicking the 'Next' button will take you to the next page in the course. Clicking the 'Previous' button will take you to the previous page.

How do I get to the table of contents?

To access the table of contents, click on the 'Contents' button on the navigation bar.

How do I get to a specific page in the course?

If you are looking for a specific page in the course, you can access the table of contents by clicking on the 'Contents' button on the navigation bar, then clicking on the heading of the relevant page.

How do I turn off the voiceover?

To turn off the voiceover, click on the 'Audio' button on the navigation bar.

What else can the navigation buttons do?

There are several buttons on the navigation bar. Rolling your cursor over a button will display that button's name. The buttons are:

  • 'Replay', which will reset the current page and replay the voice-over from the beginning of the page
  • 'Audio', which will turn the voice-over on or off
  • 'Fullscreen', which will stretch the training window to fill the whole screen, and
  • 'Close', which will return you to 'My Training' where you can view a list of completed courses and print your certificate.
How do I know how much of the course I have completed?

The green progress bar indicates your progression through the course. You can roll your mouse over the bar to view the percentage of the course you have completed.