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Help & Support

Help desk

More information and assistance can be obtained through the following steps.

The e3Learning support desk will be unable to assist with most enquiries. For this reason, and for the quickest and most accurate assistance, please ensure the steps below are followed.

  • Step 1: Contact your local eLearning administrator

    Each health service on the ReHSeN portal has an eLearning Administrator, who is a primary contact for providing assistance to users.

    If you are unable to reach your local eLearning Administrator please contact your relevant education, HR or administration personnel.

    If you are uncertain who you should contact with your query, please follow Step 2.

  • Step 2: Contact the regional elearning administrator

    If your organisational eLearning administrator is unable to resolve your query/issue, they (not you) should contact their respective regional eLearning administrator (see contact details below).

    You should only contact your regional eLearning administrator if:

    • * your local eLearning administrator is unavailable, or
    • * if the issue is of high-importance or urgency.

    Hume Region

    Dr Sue Wilson

    Director of Clinical Services Administration
    Benalla Health
    Ph: 03 57614209
    E: Sue.Wilson@benallahealth.org.au


    Michelle Kelly

    Administration | Education and Research | Northeast Health Wangaratta
    T 03 5722 5149
    Michelle.Kelly@nhw.org.au


    Gippsland Region

    Robyn Godbold

    Gippsland Regional Nurse/Midwife
    Education Coordinator
    Mobile: 0422495336
    Email: robyn.godbold@gshs.com.au


    Grampians and Loddon Mallee Regions

    In the absence of Regional Administrators for the Grampians and Loddon Mallee Regions, please contact the System Administrator or Clinical Educator at your health service.